FAQs

Please see our Shipping & Returns Policy for an explanation of next steps.

We’re sorry that your order has been damaged.

Because we seek to fulfil orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order.

The checkout process on this website gives you the option to create an account or check out as a guest.

We accept card payments from American Express, Visa and Mastercard debit and credit cards, as well as payment via Klarna, Paypal, Applepay (Apple phones only) and bank transfer.

All surfaces nearby painting should be covered prior to painting. However, if paint does spill, action must be taken immediately as if it is left too late there is little that can be done. Use a hard flat surface (e.g. spoon, piece of card, edge of dustpan...

Yes, we have partnered with Klarna to offer finance on all our paint, tools, and spray equipment. We have 3 options available at checkout: Financing, spread the cost of your purchase into equal monthly payments over 6, 12 or 24 (minimum spend £250...

Some of our products will have a minimum content noted beside the unit of measure.

Product data sheets are available for download on the product pages.

In water-borne products, the thinner in the paint is water, whereas in solvent-borne paints, the thinner is a solvent.

Our most brilliant white is the standard white available in Lumi. Lumi White makes a perfect, crisp contrast for trims and ceilings.

Choosing dark colours in specific primers from our range may result in a lighter appearance compared to their look in a topcoat.

Unfortunately, we are unable to provide either a RAL or BS reference, as we are unable to match our own colour range.

Depending on the device used and screen resolution, the paint colours depicted on the website can appear slightly different to the paint when applied to a surface.

Paint colour is created through a combination of colourants and bases that can literally reproduce millions of colours.

Yes it can. In addition, Muuri is suitable for use on concrete, lime, lime cement, cement plaster, sandlime brick and brick surfaces as well as mineral board surfaces indoors. Suitable also for surfaces previously painted with lime, lime cement, cement...

Traditional methods of plastering come with some drawbacks. Speed of application, product material waste, and inconsistent finish quality are some of the problems. Tikkurila spray plasters are a faster, more consistent, and cleaner method of application...

Joker, our matt high performance emulsion paint, has zero smell and is ideal for a hypoallergenic environment

Luja is our high-performance system and is suitable for environments where ventilation is a problem and high levels of constant humidity and moisture are present e.g. swimming pools, wet rooms and surfaces where mould propagation are an issue. Luja ...

Yes, our Anti Dust is a water-borne dust-binding agent for mineral and concrete surfaces, including floors - ideal for garages and storage spaces.

Depending on the application method we do not advise thinning Helmi furniture paints by more than 20%. To find thinning ratio relevant to your application method refer to the technical datasheet

Tikkurila's products are designed for spray and brush application, including airless, air-assisted and HVLP. Our industrial wood range has been formulated for spray application only.   Please refer to the technical data sheets for further details...

Akvi Top DS25 is a self-levelling paint, formulated to level out evenly over a surface as it dries, providing a smooth finish.

Yes! The Helmi paint range is suitable for brush, roller, and spray application. When it comes to spraying, Conventional Spray Machines, Airless Spray machines, and Air-Assisted Spray Machines are all suitable. Each machine type has its own nozzle tip...

Optiva 5 can be used on various interior wall surfaces.

Occasionally, small lumps or "bits" can sometimes form on the surface of some of our paints. This phenomenon is called skinning and almost always forms during transportation or when a tub of paint has been opened and stored. Paints with a high latex ...

Choosing dark colours in specific primers from our range may result in a lighter appearance compared to their look in a topcoat.

Tikkurila products are made in Finland for a Nordic market, we do not modify them for the UK.

Not a common issue, however one that occasionally crops up.

Tikkurila have three fully water-based options; Helmi, Everal Aqua and Intact.

Responsible business is a prerequisite of Tikkurila operations and sustainable development is integrated into Tikkurila strategy.

The demands of our customers increase and their purchase behaviour changes, the legislation becomes more stringent, and different trends, such as climate change, increasingly affect our business operations.

The main environmental effects of paint during its life cycle have been identified as raw materials and packaging materials production, energy used during the manufacturing of the product, emissions and wastes generated during the manufacture, as well as the distribution of raw materials, packaging materials, and finished products, compounds evaporating (VOC emissions) from the paint during painting and drying, and the disposal of paint waste.

Tikkurila aims to continuously minimize the environmental impact of its operations and products, for instance, by developing products that extend the service life of the painted item and allow for longer maintenance painting intervals.

Without protection, our cities and houses along our home streets would deteriorate, and without colours, our homes and environments would look bleak.

It's highly unlikely that painting or being around paint fumes while you're pregnant will harm your unborn baby, as the risk from our modern water-based paints is very low. However, to minimise the risk, we recommend using our

When you are painting with children, use a paint that does not release harmful compounds even when used for an extended period. Tikkurila's range of products includes both paints and lacquers that meet these requirements and are suitable for painting...

VOC stands for Volatile Organic Compound and these contribute to atmospheric pollution when they evaporate (while you're painting). There are chemicals used in all industries that are classified as VOCs, from paints and building materials to soaps and...

While low VOC paint lines are widely available and used, they still contain the chemicals mentioned above and off-gas harmful fumes, though less than traditional paint products historically. The main differentiator for zero-VOC paint is that no VOC chemicals...

Tikkurila have a range of zero VOC paints for interior use. See the full offering here.

The term sheen level refers to the glossiness of the paint finish.

In general, flat and low sheen paints do not have a high amount of scrubability.

LRV, or Light Reflectance Value, refers to how light or dark a paint colour will look on a scale of 0 (black) to 100 (white).

Choosing dark colours in specific primers from our range may result in a lighter appearance compared to their look in a topcoat.

Using a primer will ensure the full depth of colour of your chosen paint colour. Primer is vital to seal unpainted surfaces or prepare the surface for painting. If you are transitioning from a dark to a light colour, the primer has properties that will...

No. Primers are not always needed when repainting. If you are repainting a similar colour, you can lightly scuff sand and clean the surface. Once that is completed, you can simply repaint over the existing paint coating. More than one coat may be needed...

If you’ve ever worked with paint, you’ll know that there are a few colours that naturally are harder to get right.

To find your nearest stockist visit our locator here. Simply search by postcode, and a full list of addresses and contact numbers will appear. Please call your...

We have our Pro Club exclusively for trade customers. New members will receive a welcome pack, including a selection of colour cards and product literature. You'll also enjoy exclusive promotions and our latest news. Sign up via the

Chalky wall surfaces occur when the previously painted surface starts to break down due to either UV or environmental action.  This results in the film build breaking down and becoming unstable characterised by a chalky or dusty feel to the surface...

Damp is indeed a tricky and multifaceted problem.  There are many causes with wind driven penetrating damp, poor ventilation causing condensation or rising damp due to poor damp proofing being the most common.  In each of these cases the root...

Distemper paint predates the advent of modern latex and acrylic based paints and is an older more traditional paint covering made from chalk or lime powder mixed with a traditional animal derived glue.  It can be easily identified by rubbing your...

Efflorescence is a powdery deposit of salts often visible on the surface of masonry. The root cause involves water ingress or dampness causing the natural salts with the wall substrate to come through to the surface.  It can cause unsightly discolouration...

Water can ingress through a structure for multiple reasons, fundamentally this needs to be resolved first before any consideration is given to decorating. Paint will not prevent water ingress. Once solved the surface must be allowed to thoroughly dry...

Smoke can discolour and damage walls and previously painted areas often leaving a soot residue or staining. It is important to properly prepare and clean these areas before decorating as this will prevent discoloration and future problems Preparation...